Senior Operations Manager
Fast growing design-led home & living group seeks a Senior Operations Manager to manage the 13,000 sq ft, 1,400-pallet Shropshire hub. Reporting to the COO, you’ll scale 2–3× volume in year one, hit ≥98 % inventory accuracy, cut order to dispatch by 20 %, embed zero-incident safety and lead Lean/Six Sigma CI across inbound, pick/pack, courier, last-mile and returns. £42–45 k + bonus, rapid progression.
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Senior Operations Manager – 13 k sq ft Warehouse Hub
Shropshire (On-site) | £42–45 k + bonus + rapid-growth equity
Job summary:
A fast growing, design led home and living group operating both direct to consumer and wholesale channels seeks an experienced Senior Operations Manager to own end-to-end warehouse and logistics from its 13,000 sq ft, 1,400-pallet hub in Shropshire.
Key responsibilities:
• Operational excellence: deliver ≥98 % inventory accuracy, order turnaround, cost-per-unit, safety and OTIF targets; drive Lean, 5S and Six Sigma initiatives to support 2–3× annual volume growth.
• Capacity & CAPEX planning for seasonal peaks and new product launches; build scalable SOPs, SLAs and dashboards.
• People leadership: manage, coach and develop supervisors, leads and associates (perm & temp); oversee full staffing lifecycle; embed zero-incident safety culture.
• Quality & returns: ensure inbound QC, outbound accuracy and returns grading maximise sell-through and customer satisfaction.
• Cross-functional collaboration: partner with sourcing, finance and tech on automation, WMS upgrades and AI-driven QC pilots.
Essential requirements:
• Bachelor’s degree (or equivalent) in Operations, Supply Chain, Logistics, Engineering or related field.
• 7+ years’ management experience in warehouse, fulfilment, 3PL or high-volume manufacturing.
• Proven record of delivering KPI improvements and cost savings.
• Demonstrated leadership of managers and frontline teams with strong coaching skills.
• Advanced Excel/data skills and clear communication at all levels.
Preferred:
• MBA or master’s.
• Lean / Six Sigma Green or Black Belt.
• E-commerce or B2B logistics scale-up experience.
• 3PL and carrier contract negotiation know-how.
Year-1 success metrics:
• ≥98 % inventory accuracy with same-day dispatch SLAs.
• Order-to-dispatch cycle time reduced >20 %.
• Zero lost-time accidents.
• Top-quartile team engagement; turnover below industry average.
• Smooth scaling to 2× volume without service degradation.
Application instructions
Submit CV and a short cover note detailing prior warehouse-scaling achievements
or
CONTACT DARRELL NOW ON 07564442136
Benefits
✅ £42–45 k base + performance bonus
✅ Clear progression path as the business scales
✅ Fast-growing design-led home & living group
✅ 13 k sq ft modern, fully-racked facility
✅ Ownership of end-to-end UK operations
✅ Leadership autonomy with exec-level exposure
✅ Lean/Six Sigma & automation investment budget
✅ On-site, Monday–Friday (no split shifts)
✅ Staff discount on home & living products